Cancellation & Refund Policy

1. Free Plan First

Optixa offers a free plan with no payment required, so you can evaluate the platform before subscribing to a paid plan. We encourage you to try the free plan before making any purchase.

2. Cancelling Your Subscription

You can cancel a paid subscription at any time from the Account & Billing page. No cancellation fee applies, and no reason is required. After cancellation:

• Your paid features remain active until the end of the billing period you have already paid for.
• No further charges are made after the current period ends.
• Your account then moves to the free plan — your data (journal entries, preferences) is retained.

3. Refunds

Subscription fees for a billing period that has already started are not refunded on a pro-rata basis when you cancel — instead, you keep access for the full period you paid for. However, we provide a full refund in the following cases:

• Duplicate charge — you were billed more than once for the same subscription period.
• Billing error — you were charged an amount different from the displayed plan price.
• Payment without activation — your payment was debited but the subscription was not activated on your account. Such failed transactions are typically auto-reversed by the payment gateway within 5–7 business days; if not, contact us and we will resolve it.

To request a refund, write to help@optixa.in from your registered email within 7 days of the charge, including the payment reference. Approved refunds are processed to the original payment method within 5–10 business days.

4. Price Changes

If plan prices change, the new price applies from your next billing cycle. We will notify you in advance, and you can cancel before the next cycle if you do not wish to continue at the new price.

5. Service Availability

Optixa is a software analytics tool that depends on third-party market data. Brief interruptions or data delays do not qualify for refunds, but extended outages caused by us will be handled fairly — contact us and we will make it right.

6. Contact

For any cancellation or refund question, please contact us at help@optixa.in.